Cancellation Policy

Effective Date: July 27, 2026

At SAREI, we understand that you may need to cancel an order in certain situations. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation only before the order has been dispatched from our warehouse.

Once the order has been shipped, dispatched, or handed over to the courier partner, it cannot be cancelled.

2. How to Request Cancellation

To request an order cancellation, please contact our Customer Support immediately with:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for Cancellation

Cancellation requests are processed during business hours only.

3. Prepaid Orders

If a prepaid order is cancelled before dispatch:

  • The cancellation will be verified by our team.

  • The refund will be processed to the original payment method.

  • Refunds are generally completed within 5–7 business days after approval.

4. Cash on Delivery (If Available)

For Cash on Delivery orders, cancellation before dispatch is free of charge.

Repeated cancellations or refusal to accept deliveries may result in restriction or suspension of future Cash on Delivery orders.

5. Cancellation by SAREI

SAREI reserves the right to cancel any order due to:

  • Product out of stock

  • Pricing or technical errors

  • Payment verification failure

  • Incorrect customer information

  • Suspected fraudulent activity

  • Unforeseen operational issues

If a prepaid order is cancelled by SAREI, a full refund will be processed.

6. Contact Us

For cancellation requests or assistance, please contact:

Brand: SAREI

Customer Support: +91 88245 23410

Email: support@sarei.in

Address:
Shop No. 306, 3rd Floor,
D. R. India Textile Hub,
Behind Raghuvir Business Empire,
Surat – 395010, Gujarat, India.

By placing an order on the SAREI website, you acknowledge and agree to this Cancellation Policy.