Shipping & Delivery Policy

Effective Date: July 27, 2026

At SAREI, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are usually processed within 1–2 business days.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, sales events, or high order volumes, processing time may be slightly longer.

2. Shipping Coverage

We currently deliver across India through trusted courier and logistics partners.

For bulk or wholesale orders, delivery timelines may vary depending on the order quantity and destination.

3. Estimated Delivery Time

Estimated delivery time after dispatch:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

These timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.

  • Free shipping offers, if available, will be clearly mentioned on the website.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, email, or your registered account (where applicable).

You can track your shipment using the tracking details provided.

6. Delivery Attempts

Our courier partner will normally make delivery attempts as per their standard process.

If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the parcel, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full Name

  • Mobile Number

  • House/Flat Number

  • Street/Area

  • Landmark (if applicable)

  • City

  • State

  • PIN Code

SAREI is not responsible for delays caused by incorrect or incomplete address details.

8. Damaged or Open Parcel

If you receive a parcel that appears damaged, tampered with, or open:

  • Do not accept the parcel if it is visibly damaged.

  • Record an unboxing video immediately after receiving the parcel.

  • Contact our support team within 48 hours of delivery.

9. Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier operational issues

  • Remote delivery locations

  • Other unforeseen circumstances

SAREI shall not be held liable for delays caused by such events.

10. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Brand: SAREI

Customer Support: +91 88245 23410

Email: support@sarei.in

Registered Office:
Shop No. 306, 3rd Floor,
D. R. India Textile Hub,
Behind Raghuvir Business Empire,
Surat – 395010, Gujarat, India.

By placing an order on the SAREI website, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.