FAQ
Frequently Asked Questions (FAQ)
1. What is SAREI?
SAREI is a trusted B2B platform offering premium-quality sarees and ethnic wear for wholesalers, retailers, boutiques, and resellers across India.
2. How can I place an order?
Simply browse our collection, add your desired products to the cart, proceed to checkout, and complete your payment securely.
3. Which payment methods are accepted?
We accept secure online payments through UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other payment methods available at checkout.
4. Do you deliver across India?
Yes. We deliver to most locations across India through trusted courier partners.
5. How long does delivery take?
Orders are generally delivered within 2–7 business days, depending on your location.
6. How can I track my order?
Once your order is shipped, you'll receive a tracking ID via SMS, WhatsApp, email, or your registered account.
7. Can I cancel my order?
Yes, but only before the order has been dispatched. After dispatch, cancellation is not possible.
8. Can I return or exchange my order?
Yes. Returns or exchanges are accepted only according to our Return & Refund Policy.
9. What should I do if I receive a damaged or wrong product?
Please contact our support team within 48 hours of delivery and share clear photos or an unboxing video for quick assistance.
10. Are the product images real?
Yes. We make every effort to display accurate product images. However, slight colour variations may occur due to lighting and screen settings.
11. Is my payment information secure?
Yes. All payments are processed through secure payment gateways. SAREI does not store your card details, UPI PIN, or banking credentials.
12. How can I contact Customer Support?
You can reach us through:
Phone / WhatsApp: +91 88245 23410
Email: support@sarei.in
Address:
Shop No. 306, 3rd Floor,
D. R. India Textile Hub,
Behind Raghuvir Business Empire,
Surat – 395010, Gujarat, India.
If you have any other questions, our Customer Support team will be happy to assist you.